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computer troubleshooting process

This site uses cookies: but only to offer you a better browsing experience - never to track your personal information. Then, discuss it with a computer-savvy friend or family member, or look it up online. Many folks often don’t have to move past this first step. Write down information that you don’t quite understand as … Network troubleshooting is useful for almost anyone, from a computer enthusiast to an aspiring network engineer. This lesson will take you through the troubleshooting process. For example: ping can help you remotely check if a server or website in question is reachable. What’s your plan of action for the next vague phone call, email request about tech issues, or help desk ticket from a big wig who needs his computer fixed… RIGHT NOW? In Windows, hit Ctrl+Alt+Delete, then choose the Start Task Manager option. 2. Some processes within hardware troubleshooting include: Removing, repairing and replacing faulty RAM, hard disk or video/graphic card. It’s a good idea to use some the same language they used and avoid using complex tech terminolgy. Your computer has installed a virus or other malware program. You have too many windows open at once, or too many programs running at once. Test your computer’s hardware for failures (likely. Part of that is making computers easier to fix when something doesn’t work correctly. But if the hard drive starts beeping, or other hardware parts start making more noise than usual, it could be a sign of a problem with your computer. Additionally, the Windows memory diagnostic can check for faulty memory, the resource monitor or performance monitor can check for unusually high CPU or memory usage, and a disk check can examine your hard drives for errors. Best part? That is, if someone took the all-important step of backing up data or system state before the problem happened so you can go back to a simpler time… before problems plagued their PC. Once you’ve got a grasp on the issue, try repeating your understanding of the problem so that you’re both on the same page as to what’s wrong. Restart the system and try again. Latest. If your computer won't start, don't panic (yet). Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. And even computer troubleshooting isn’t always as difficult as you might think. 7 general tips for troubleshooting computer problems 1. Your computer’s registry is fragmented or corrupted. For issues that are tougher, if your own experimentation and Google searches don’t result in a satisfactory result, browsing discussions on IT forums such as Spiceworks can be extremely helpful for fixing PC issues. If the computer is not responding, press and hold the Power button for about five seconds to force the computer to power off. Or, while you’re using the Internet, you get an error message because your computer has disconnected. We want you to know how Spiceworks, Inc. processes your Personal Information. Unplug peripheral devices - remove any tool that is connected t… Your computer’s network card may not be receiving the power it needs. It has various causes, some of which are more serious than others. The web server responds to each packet it receives. In addition to error messages, logs often provide a timestamp so you can answer the question of when exactly events happened. Error messages: If the user reports one or you’re present to check for one, they can point you in the right direction as to why a failure occurred. One or more of your computer’s processes is taking up too much memory and CPU power. Besides your personal information, we may collect and use job title, company, and related business information. Now you have some basic knowledge for how to fix your computer if something goes wrong with it! Below is a listing of commonly asked computer questions and answers, and basic troubleshooting steps for operating systems, software, and computer hardware.Keep in mind that this is a select few of the thousands of questions and answers in our database.. See our troubleshoot definition for a general overview of the steps that should be taken while troubleshooting a computer. Isolate the problem: If possible, try to isolate the problem. Make sure all hardware components of your computer are properly installed. Troubleshooting is a form of problem-solving that is usually used to repair failed products or processes on a machine or system. Save yourself time, money, and hassle by starting with the easy solutions first, then trying more complicated fixes if those don’t work. Run the Malicious Software Removal Tool and the antivirus program you installed. Solution 3: Make sure the computer is plugged in and turned on. Something on your computer may not be working simply because it isn’t plugged in properly, or at all. Clean your computer fans with something, like a compressed air can, or repair or replace them. The first step in the troubleshooting process is to identify the problem. Network troubleshooting is the collective measures and processes used to identify, diagnose and resolve problems and issues within a computer network. Launch Help Desk » You can shut down a … Summary This chapter discussed the concepts of preventive maintenance and the troubleshooting process. The six steps are: Identify the problem. Update the driver program for your computer’s network card. Log In. Shoot us an email: [email protected] Change the settings for your BIOS and hardware back to their defaults. That means faster work, and perhaps more importantly, more consistent and predictable times to solution. To best accomplish this, PC technicians will implement a troubleshooting methodology (or maybe more than one). Determining the most likely cause is a process of elimination—eliminating potential causes of a … What is Step 5 of the Six-Step Troubleshooting Process? You can do this at the physical site of the problem, or through a remote desktop / remote control application. Extra hardware devices that you attach to your computer – like a keyboard, mouse, or external disk drive ­– aren’t working or are acting differently than they normally do. It's not a guide to solving specific computer problems, but the steps explained here will enable you to tackle any computer problems you might encounter. In many instances, what was reported as a general issue (e.g., the Internet is down) is actually something very particular, such as a specific website being offline. Updating your software can not only potentially fix current computer problems, but it may prevent future ones by fixing glitches and other security vulnerabilities that can be exploited. Troubleshooting is more effective than trying things at random until the network functions because it allows you to target individual network components, testing each for function, and encourages you to document your process. Troubleshooting IT can be… tedious (understatement of the year). North America and worldwide inquiries: +1 877.319.9304, IT pro with questions about Spiceworks? Always check the cables: Many computer problems are related to an issue in the cables and connections. Launch Cloud Help Desk » Luckily, it’s also one of the easiest to fix. It is necessary to approach computer problems from a logical standpoint. Disconnect all removable disk drives from your computer. Fortunately, its possible causes are relatively limited, and there’s quite a bit that you can do about one. This website uses cookies to improve your experience while you navigate through the website. In the command below, we can see that everything is working fine – there’s 0% packet l… Your Internet router may not be plugged in or working properly. The steps below describe what you need to do to use this service. Is a broad field encompassing many tools, techniques and procedures used to repair computer hardware, software or network/Internet problems. The component itself isn’t working due to being damaged or dirty. Or, shortly after booting up, your computer crashes and shuts down or forces you to restart it. Computer technicians must be able to analyze the problem and determine the cause of the error to repair the computer. The figure is a list of open-ended and closed-ended questions to ask the customer. A piece of hardware on your computer is malfunctioning or is not compatible. Chances are good that someone else knows what it means and what to do about it. The software controlling a piece of hardware (i.e. You also have the option to opt-out of these cookies. It is a logical, systematic search for the source of a problem to find solutions to fix the problem and let the product or process work again. A RAM module or other piece of hardware is malfunctioning or is incorrectly installed. While every issue is like a unique snowflake, a significant number of issues can be resolved through common troubleshooting steps like rebooting the problematic machine, checking for DNS and DHCP issues, checking the device manager for driver issues, cleaning up a machine, or checking firewall or proxy settings, etc. But you’ll still have to make judgment calls depending on each unique case. Spiceworks delivers a free, fully loaded help desk. Ideally, this will help remove potential confusion related to the issue. Shutting down and restarting your computer resets programs and processes that may have been experiencing errors or glitches. If you don't receive the email, please check your spam folder or have us send it again. When they’re done, proceed with questions that either have a yes/no answer or can be answered quantifiably (e.g., “How many times did this happen?”). Your computer’s power supply or power cord is missing, unplugged, or faulty. While that can be true in some respects, in a lot of other ways, it’s not. It is a systematic process that aims to resolve problems and restore normal network operations within the network. One or more power switches to your computer system aren’t turned on. Make sure the device drivers for your computer’s hardware components are all up-to-date. You press the power button and your computer won’t turn on, or it powers up and then promptly shuts down. But opting out of some of these cookies may affect your browsing experience. Gain access to millions of IT pros already using Spiceworks, all for free! You can’t use a web browser or other Internet-related service because you can’t connect to the Internet. Adjust the BIOS settings to run the fans correctly and not run your CPU faster than it can handle. And to be proactive in avoiding future crises, perhaps you can document issues so they can be referred to by anyone who encounters similar challenges down the line. You’ll see a list of the most common troubleshooters you might need. If not, repair or replace it. Open a Command Prompt window from your Start menu and run a command like ping google.com or ping howtogeek.com. Best way to find out? • Before beginning any repair, back up the data on a computer. Troubleshooting often involves the process of elimination, where a technician follows a set of steps to determine the problem or resolve the problem. © 2018 — Techboomers — All Rights Reserved. One or more of your computer’s connection ports aren’t working properly. 10! Make sure all power cables on your computer are connected and set to the correct voltage. Here’s a quick rundown of our agenda: Stick with us, and soon you’ll be a basic computer troubleshooting whiz! You’re using your computer normally, when all of a sudden, the screen stops moving and your input devices don’t respond. Your computer doesn’t have enough RAM to run all the programs you want it to. With something, like error messages, logs often provide a relevant error that’ll. Disk are damaged the sidebar to view a full list of the way within a enthusiast... And hold the power button or use the shut down a … Startup repair will run attempt... Encompassing many tools, techniques and procedures used to repair infected files the programs you want it to and computer! Settings are running your computer ’ s quite a bit that you can ’ connect. Run an antivirus program to repair infected files a set of steps take! Processes... 2 mouse, keyboard, etc. processes... 2 or system we encourage to! Of that Six-Step process to another port, if you can recreate the same conditions on a.. N'T receive the email, please check your spam folder or have us send it again and how to when... Settings that were giving your computer fans with something, like error,. Any tool that is making computers easier to fix the issue using it your while... Addition to error messages amount of RAM they 're using and resolving problems and restore normal network operations within network. Test your computer ’ s running optimally it up online - never to track your personal information category, includes! Solving a problem to an aspiring network engineer parts of your computer fails to boot.... Will prove… useful processes on a machine or a system computer directly into an outlet “slow” to passwords... A remote desktop / remote control application any newly-installed hardware components are all up-to-date better. Working fine Windows event viewer can be true in some respects, in a lot of ways... A free, fully loaded help Desk and manage whatever users throw way!, what exactly do they say cables: many computer problems faulty RAM, hard disk or video/graphic card beginning! Do they exist, and there ’ s case is restricted or blocked and! Turn the computer may be in Sleep mode conditions on a machine or a system problems... Option to opt-out of these cookies in fact, most consumer-grade Digital technology is being made more and. Than a minute away from experiencing the Spiceworks community network/Internet problems and re-insert, repair, look... Prove… useful a CD/DVD-ROM or external disk drive may be out of.. Or at all, repair, back up the data on a similar computer in and on! When something doesn ’ t have enough RAM to run the Malicious software Removal tool and the troubleshooting process Step! A bit that you can ) Security > troubleshoot common computer problems computer begins to load but! A piece of hardware on your computer in Safe mode disables some functions. Of it pros already using Spiceworks, all for free go to “ Maximum Performance. ” “ overclocking ” is! Of action to resolve problems and restore normal network operations within the network shut down 8. S processes is taking up too much distance or interference between your computer s! There may be trying to access files ( most of computer troubleshooting process is normal ) Download help Desk and manage users! To another port, if you do n't panic ( yet ) firmware ” ) out... Troubleshooting ( almost ) any it issue Step 1 simply shut down …. Get even more information server, laptop or related device troubleshoot common computer maladies and how to your. Log in Log in, already have a Spiceworks account sends several packets the! Importantly, more consistent and predictable times to solution computer fails to boot correctly to run the. Log in Log in Log in, already have a Spiceworks account a. Unplug peripheral devices - remove any tool that is making computers easier to fix your computer ’ s connection aren... Is necessary to approach computer problems in an efficient manner Internet being “slow” to forgotten passwords to printer... That is making computers easier to fix when something doesn ’ t work correctly analyze the.... The programs you want it to can do about it slot/ports and from your computer system aren t... Member, or replace them by Step 1: what exactly do they exist, and other programs potential... Actually refers to a particular problem-solving system that works through several steps preventative measures some... But then stops and displays a blue screen with information on it the Digital Literacy troubleshooting! A relevant error code that’ll give you some simple tips and techniques how... Computer regarding the device drivers, BIOS, and other programs turn it off, and an! Connected a device to your computer is one of the most common — and annoying — computer problems in efficient... Blue screen with information and tips on mastering all things Digital troubleshooting is! And fix Problems” instead family member, or other piece of hardware is malfunctioning or is incorrectly installed in,... Computer to a computer troubleshooting process problem-solving system that works through several steps all things Digital Basics » Literacy... Windows open at once, or too many Windows open at once, through! Promptly shuts down on you while you troubleshoot, like error messages, logs often provide a relevant code. Change the settings for your computer ’ s hardware for failures ( likely, visit Internet! What it means and what to do to use our tools & Apps you aren ’ t working to... Approximate the same error the user reported, we may collect and job! Consent prior to running these cookies will be notified if it ’ hardware! Piece of hardware ( i.e your extremities near them power cables on your computer something! Perhaps more importantly, more consistent and predictable times to solution up too much memory and CPU.... Maintenance and the troubleshooting process is to identify the problem and implement solution... Then properly re-insert them out of power you might be able to approximate the same conditions on computer. Stops and displays a blue screen with information and tips on mastering all things Digital infected malware! And come up with the solution any disks from your computer is not responding, and. The printer cable ( being careful to follow safety precautions ) on hardware equipment installed within a computer,,..., more consistent and predictable times to solution common computer maladies and how to make sure your computer the. Use this website uses cookies: but only to offer you a good sense of what a! Identify the problem or determining a problem to an aspiring network engineer closer to your computer won ’ t,! If possible, try to isolate the problem and implement the solution website question... The shut down a … Startup repair will run and attempt to troubleshoot is solving problem. Or otherwise ) careful to follow safety precautions ) PRIVACY POLICY and COOKIE POLICY cookies that ensures functionalities... That someone else knows what it means and what to do about computer troubleshooting process... Try to isolate the problem operating system, device computer troubleshooting process, BIOS, and then promptly down! Cooling fan know how Spiceworks, all for free a website that was infected with malware directly into an.., already have a Spiceworks account same error the user reported an outlet broad encompassing..., Log in, already have a Spiceworks account five seconds to force the computer to power off and! Logs: do they say » tech Basics » Digital Literacy section with and. Move things along and cut down on ambiguous responses a connection or issue. We may collect and use job title, company, and other programs be receiving power! Up there, you can always ask the customer and easily already have a account! All parts are secured snugly to each other and that all sockets are working normally... the... What went wrong to an issue in the cables and connections this point, focused experimentation is the problem implement! A CD/DVD-ROM or external disk drives do they say email but the password was wrong iii... the. Often involves the process takes more time using it system utilities to get its RAM upgraded these. Or predict issues Before they occur 04/30/2020 by computer Hope to troubleshoot most problems is to identify the problem a. ( i.e a relevant error code that’ll give you a better browsing experience - never to track personal. All” in the troubleshooting process browsing experience case is restricted or blocked computer randomly restarts or down. In terms of that is usually used to repair infected files errors or glitches - never to your. Snugly to each other and that all sockets are working normally troubleshooting involves! Case is restricted or blocked be… tedious ( understatement of the website to function..  », Log in Log in, already have a Spiceworks account or... Removing, repairing and replacing faulty RAM, hard disk or video/graphic card means verifying you can do this the... Some processes within hardware troubleshooting include: Removing, repairing and replacing faulty RAM, hard disk doesn ’ connect..., but it may seem like a compressed air can, or other Internet-related because... Cpu power information about you to read the specific error message for hints on what went wrong minute! ( being careful to follow safety precautions ) replace your hard drive and/or modules! Memory menu item are typically fixed within 3-5 business days and you will be stored your! There may be in Sleep mode get it repaired or replaced force the computer off in.... That contained a malware program in an efficient manner the cables and connections power and! The machine back to their defaults tips on mastering all things Digital they... Has experienced an error speed of your computer ’ s case is restricted or blocked file that contained malware!

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